SMB LITE Email Marketing Service (B2B)
1. Introduction
These Terms & Conditions form the agreement between Nsibandze Outsourcing Limited (“NOL”, “we”, “our”, “us”) and the subscribing business (“Client”, “you”, “your”) for the SMB LITE email marketing service. By subscribing, you agree to these Terms.
2. Service Overview
NOL provides the SMB LITE solution (“Service”) to connect clients with prospective customers via email. Under this subscription:
1,500 prospecting emails are sent each month.
Emails are sent from a dedicated domain managed by NOL to protect your primary business domain.
3. Term of Agreement & Renewal
This agreement is for a fixed term of [6 months at £469/month + VAT] OR [12 months at £299/month + VAT], depending on the subscription selected.
At the end of the initial term, the subscription will automatically renew for a further term of the same length unless written cancellation is received at least 30 days before the expiry date. NOL will endeavour to send a renewal reminder 45 days before the contract expiry date.
4. Payments
The first month’s payment is required in advance before the subscription starts.
Payments will be automatically collected on the 1st calendar day of each month via the payment method provided by the Client.
No invoice will be issued prior to payment; a VAT receipt will be sent after each payment.
All amounts exclude VAT (charged at the prevailing rate).
Payments are non-refundable once the subscription has started.
4.1 Late Payment & Suspension
If payment is overdue by more than 14 days, your account will be suspended until payment is made in full.
If your account remains suspended for 60 days, NOL reserves the right to invoice for the full remaining balance of the contract term, payable within 14 days.
Failure to pay may result in NOL taking legal action and passing your account to a third-party collections agency.
NOL also reserves the right to claim statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Client Responsibilities
You agree to:
Provide accurate, lawful prospect data and any campaign content reasonably required.
Confirm that you have the necessary consents and lawful basis to process and use any personal data provided to NOL.
Act in good faith in reviewing leads and following up.
6. Liability
NOL is not liable for any loss of profit, revenue, or business resulting from use of the Service, except for breaches where NOL has acted against explicit written instructions not to contact a named person or organisation.
Your sole remedy for such breaches will be limited to the fees paid for the affected month.
You indemnify NOL for any claims, fines, or costs arising from spam complaints, GDPR/PECR breaches, or other issues caused by your data, instructions, or content.
7. Data Ownership & Retention
Prospect and campaign data generated remains the property of NOL unless otherwise agreed in writing.
Upon expiry or termination, NOL may retain campaign data for a commercially reasonable period for operational, legal, or compliance purposes, after which it may be deleted or anonymised.
You are responsible for exporting any data you require before the contract ends.
8. Confidentiality
All confidential information shared will be kept private unless disclosure is required by law.
9. Data Protection
NOL complies with UK GDPR and PECR for B2B communications.
Emails will always include an opt-out link.
NOL acts as a data processor for your campaign data; you remain the data controller.
10. Non-Solicitation
You may not employ or solicit NOL employees for 12 months post-contract without written consent. If consent is granted, a fee equal to 20% of the employee’s gross annual salary applies.
11. Governing Law
This agreement is governed by the laws of England & Wales, with exclusive jurisdiction in its courts.
Changes to our Terms of service
Nsibandze Outsourcing may change this notice by updating this page. You should check this page from time to time to ensure that you are happy with any changes. These Terms of service are effective from August 2025.
